Privacy Policy

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PRIVACY POLICY

Effective 24 October 2015 

We understand that booking online involves significant trust on your part. We value your trust, and make it a high priority to ensure the security and confidentiality of the personal information you provide us. Please read this policy to learn about our privacy practices. By visiting this Website, you are accepting the practices described herein.

What information we collect from you

In General. We receive and store any information you enter on our Website or give us in any other way. This includes information that can identify you ("Personal Details"), including your given and family name, telephone number, address, postal code and email addresses, fax number, and billing information (such as credit card number, cardholder name, and expiration date). We may also request information about your travel preferences such as hotel room and meal preferences. You can choose not to provide information to us, but in general, some information about you is required in order for you to book for a travel package, complete a traveller profile, participate in a survey or contest, ask us a question, or initiate other transactions on our Website.

Travel Companion Information. When you make a reservation for someone else through this Website, we will request personal details and travel preferences about that individual. You should obtain the consent of other individuals prior to providing us with their personal details and travel preferences, as any access to view or change their information will be available only through your account.

Information from Other Sources. We may obtain both personal and non-personal information about you from affiliated entities, business partners and other independent third-party sources and add it to our account information and member database. Examples of information we may receive include updated personal details, purchase history, and demographic information.

Automatic Information. We automatically collect some information about your computer when you visit this Website. For example, we will collect your IP address, Web browser software (such as Firefox, Safari, or Internet Explorer), and referring website. We may also collect information about your online activity, such as trips made to our Website and bookings made. Our goals in collecting this automatic information include helping to customise your user experience. For more information, please see "Cookies" below.

How we use your information

We use sensitive billing information (such as cardholder name, credit card number, and expiration date) for the purpose of completing the travel bookings you conduct on our Website. We may use other information about you for the following purposes: provide you with the products and services you 

request; provide you with travel confirmation and updates; manage your account, including processing bills and providing travel notifications; communicate with you in general; respond to your questions and comments; notify you about special promotions that may be of interest to you; participate in any lucky draw; solicit information from you through surveys; resolve disputes, collect fees, or troubleshoot problems; prevent potentially prohibited or illegal activities; enforce our Terms of Use; and as otherwise described to you at the point of collection.

Email Communications. We want to make it easy for you to take advantage of travel-related opportunities on our Website. One of the ways we do this is by sending you email messages or e-newsletter broadcasts that contain information about your apparent travel-related interests or our travel 

promotions. We believe these email messages will provide you with useful information about travel-related special offers available through our Website. Please note that you will have the opportunity to choose not to receive these email messages.

Please review "How you can control the collection and use of your information" below.

Who we share your information with

This Website do not practice sharing of your information with any entities (supplies, third party vendors, 

business partners, referring websites, or any companies affiliated to ours). 

We also may share your information:

  • In response to subpoenas, court orders, or other legal process; to establish or exercise our legal rights; to defend against legal claims, or as otherwise required by law.
  • When we believe it is appropriate to investigate, prevent, or take action regarding illegal or suspected illegal activities, to protect and defend the rights, property, or safety of our Company or this Website, our customers, or others, and in connection with our Terms of Use and other agreements.
  • In connection with a corporate transaction, such as a divestiture, merger, consolidation, or asset sale.

We also may share aggregate or anonymous information with third parties, including advertisers and investors. For example, we may tell our advertisers the number of visitors our Website receives or the most popular hotels and vacation destinations. This information does not contain any personal information and is used to develop content and services that may be of interest to you

How you can access/ modify your information

In the event that you choose to make changes to the information that you have provided on the website, please email [email protected] or call our office at 6344 3669. Your changes are not made until you have received an email confirmation from us.

How you can control the collection and use of your information

  • As stated above, you can choose not to provide us with any information, although some information are needed to book travel or to take advantage of certain features offered on this Website.
  • You can update information by informing us via email or calling our office.
  • The Help portion of the toolbar on most browsers will tell you how to prevent your browser from accepting new cookies, how to have the browser notify you when you receive a new cookie, or how to disable cookies altogether. Please note that if you refuse to accept cookies from this site, you will not be able to access portions of our Website.

Cookies

  • When you visit our Website as a Guest or as a member, a cookie is stored onto your computer. A cookie is a small, encrypted text file containing some information about your preferences and allows your usage to be tracked. The use of cookies is now an industry standard, and you will find them used on most major web sites. However, you can always choose to disable cookies from being stored on your computer by changing your browser settings. Disabling cookies, however, may result in a limited experience of our functionality and services and in some cases, may mean that we are unable to provide you with the services, or parts of the services, that you have requested. Some of our business partners whose content is incorporated into or linked to from our Website may also use cookies. However, we have no access to or control over these cookies.
  • Cookies allow us to save encrypted passwords and preferences for you so that you will not have to re-enter them the next time you visit. This means you will be able to enjoy conveniences such as login without having to type your login name every time you visit our Website.
  • We will be able to make improvements to our Website by using statistics collected from cookies. These statistics are anonymous to third parties and may also be used by our third party advertising companies to monitor the effectiveness of advertisements. The Help portion of the toolbar on most browsers will tell you how to prevent your browser from accepting new cookies, how to have the browser notify you when you receive a new cookie, or how to disable cookies altogether. Please note that if you refuse to accept cookies, you may not be able to access many of the travel tools offered on our Website.
  • Session information such as IP (Internet Protocol) addresses, browser types, operating systems are also used for our system administration. Session information will allow us to enhance your experience by allowing us to troubleshoot technical issues as well as to improve our site usability.How we protect your informationWe are committed to protecting the information we collect from this Website. While no website can guarantee security, we have implemented appropriate administrative, technical, and physical security procedures to help protect the personal information you provide to us. For example, only authorised employees are permitted to access personal information for business reasons only. We employ firewalls and intrusion detection systems to help prevent unauthorised persons from gaining access to your information.

External Links

If any part of this Website links you to other sites, those sites do not operate under this Privacy Policy. We recommend you examine the privacy statements posted on those other web sites to understand their procedures for collecting, using, and disclosing personal information.

Visiting our Website from outside Singapore

If you are visiting our Website from outside Singapore, please be aware that your information may be transferred to, stored, and processed in Singapore, where our servers are located. The data protection and other laws of Singapore and other countries might not be as comprehensive as those in your country. By using our services, you understand that your information may be transferred to our facilities and those third parties with whom we share as described in this Policy.

Changes to this Privacy Policy

We may amend this Policy from time to time. If we make any substantial changes in any way we use your personal information, we will notify you by posting a prominent announcement on our web pages or by way of an e-mail and you will have a choice as to whether or not we may use the information in this different manner.

How you can contact us

If you have questions about either this Privacy Policy (or your travel planning or purchases), please email us at [email protected].