Jalaluddin Travel

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Terms & Conditions

  1. Requirements eligible as an Umrah/ Haj pilgrim are met.
  2. Passport is valid for a minimum of 6 months from the date of departure with at least 6 blank pages.
  3. Submission of documents for Visa application are as follows
    • Passport copy
    • Identification Card copy
    • 2 Passport and 2 Visa photos
    • Birth Certificate (if travelling with children)
    • Marriage Certificate/ Death Certificate/ Certificate of Divorce
    • Proof of Vaccination
    • Letter of approval by husband (for females going alone above 45 years of age)
  4. Have read, understand and agreed to all the TERMS & CONDITIONS of Umrah/ Haj packages offered by JALALUDDIN TRAVEL & SERVICES PTE LTD
  5. Visa is subjected to approval from Saudi Arabia Embassy from Singapore and Jeddah. Company is not responsible for the non-approval of Visa.
  6. Visa application takes approximately 3 weeks after submission to Saudi Arabia Embassy.
  1. Economy class airfare and taxes
  2. Tour Programme
  3. Transportation during the Tour Programme
  4. Accommodation with meals as specified
  5. Transfer from airport to hotel (vice versa)
  6. Gifts as stated by the Company
  1. Personal expenses and items of personal nature
  2. Any services or products not listed on the package selected
  3. Any form of gratuities and tipping
  4. Excess baggage charges and delivery expenses for personal items
  5. Vaccination and inoculation fees
  1. Deposit of SGD $600 - $1,000 is required on booking of Umrah packages. The balance of payment must be settled one month before departure.
  2. Confirmed departures are subjected to full payment, failing which the cancellation fee will be charged according to the terms and conditions contained herein.
Days from receipt of cancellation to date of departureCancellation fees per person (SGD $)
50 days and above Administration Fee of SDG $100
30 – 50 days 25% of Umrah package or $150 Whichever is Higher/ Deposit paid
15 – 29 days 50% of Umrah package
7 – 14 days 75% of Umrah package
Less than 7 days No Refund

  1. Any waiver or reduction of cancellation charges on goodwill, (such as death, serious illnesses, etc) is at the discretion of Company and subject to the conditions imposed by the major suppliers (such as hotels, airlines, etc).
  2. Supporting documents for the reason of cancellation is required.
  3. Any refunds to be made will only be processed minimum 3 months upon request for cancellation.
  1. ELIGIBILITY: Child has to be under 12 years old on the date of departure from Singapore to qualify as a child.
  2. If an extra bed is needed for the child, arrangements need to be made with the employees of the Company who will offer the appropriate advice, including price surcharges or any supplements.
  1. Accommodation is as specified in the brochure Umrah Package and/ or booking form. Unless otherwise stated, all rooms will be subjected to availability of the hotel upon check-in. Accommodation for adults are based on sharing a twin, triple or quad (as requested by the customer). Note: There will be no Quad sharing for accommodation in Baitulmaqdis.
  2. If accommodation in selected hotels is not available, every effort will be made to secure accommodation in another hotel of similar standard.
  3. When booking the three (triple room), please note that the third bed may be a roll-away bed.
  4. There will be a single supplement surcharge for single room request. Amount will be advised by the employees of the Company. The Company will confirm any request at least 14 days prior to departure.
  1. The responsibility of the Company to pilgrims is set forth herein.
  2. In the course of your Umrah, there might be long delays at airports, Customs and Immigration, checkpoints, in transportation, etc due to the large number of pilgrims during the Umrah season. The Company will not take any responsibility for any such delay.
  3. The Company will not be responsible for any expenses, reimbursement or refund of any part of the package if the Umrah pilgrims are denied boarding by airlines or agencies concerned on medical grounds, were deported or refused entry by the Immigration or Customs or the authorities in Saudi Arabia or for any reason, including an invalid passport, customs and quarantine or possession of unlawful items or irregularities that may cause injury or damage to person or property.
  4. The Company are not responsible for any injury, damage, loss, delay, additional expenses or inconvenience caused directly or indirectly by events which are beyond the reasonable control of the Company that cannot be avoided by the Company such as (but not limited to) war, race riots, fires, floods, unexpected bad weather, acts of God, acts of government or authority, accident or damage machinery or equipment or industrial action and protests.
  1. The Company holds the rights and discretion to reject or accept any pilgrims who might be found to be harmful to health or safety or who will interfere with the comfort and peace of other Umrah pilgrims.
  2. The pilgrim is responsible for any additional charges should he choose to voluntarily diverge or extend the standard itinerary or program.
  3. The pilgrim is responsible for his own medication and supplies to last him during the Umrah program.
  4. The pilgrim is responsible for the safety of money, property and personal health.
  5. Should the pilgrim not be satisfied with any matters that are directly within the Company’s control, he must immediately inform the Company. This will allow the Company to rectify the matter to the best of our abilities.
  6. Any complaint or claims must be made in writing within one (1) month from the date of your return. We are not responsible for any complaint or claim filed more than one (1) month from the date of your return.
  1. You hereby agree to fully compensate the Company from and against any losses, actions, proceedings, demands, costs, damages, compensation claims and expenses (including all legal costs and fees on the basis of full indemnity basis) which the Company would receive or incur or sustain by reason of or arising out of, related to or arising from your intentional non-compliance with any regulations and conditions stated above.